Diehard Asus customer gets RMA denied for a cheap 2.4 GHz headset receiver despite spending more than $30,000 with the brand — firm refuses to send a cheap dongle, then relents after social media backlash

An Asus enthusiast who says he has spent over $30,000 on the brand was told he couldn't get a replacement 2.4 GHz wireless receiver for his $270 ROG Delta II KJP headset because accessories aren't covered. Tom's Hardware notes bundled accessories should be covered, and the receiver is essential. After the Reddit thread went viral, an Asus representative apologized, escalated the matter, and said it should not have happened regardless of customer status.